30-day satisfaction guarantee
1. Return Policy
Free returns within 7 days of delivery, no questions asked. (Excluding mattresses, clearance items, and customized products.)
We believe your order should be perfect, which is why we offer a 30-day return policy for all orders. If you feel a product isn't quite right, we're here to help. You can request a return within 30 days of the delivery date.
2. Free Exchanges
You can exchange any product within 30 days of delivery, with free shipping for the first exchange. If you choose to exchange again (i.e., more than once), you will be responsible for subsequent round-trip shipping costs.
Our team will coordinate a date and time with you to deliver the new product and pick up the exchanged product. If the new product is less expensive than the product you are exchanging, we will refund the difference to your original payment method. If the new product is more expensive, we will charge you the difference when arranging the exchange.
If you are located outside our standard service area, free exchange service will not apply, but please contact us and we will be happy to provide a shipping estimate.
Flexcomforts mattresses are third-party products; please refer to the relevant section for applicable exchange policies.
For specific returns and exchanges, please read the Return Policy.
3. Warranty Coverage
Sometimes, unforeseen issues happen. If your product arrives with any issues, please contact us immediately. To help us assess the problem, please take photos of the product from multiple angles and distances. If possible, provide photos of the outer box upon arrival to check if it was damaged during transit. If photos cannot fully capture the issue, videos are also welcome.
Our manufacturer's warranty covers defects in materials and workmanship for one year from the product delivery date. If you encounter an issue, please notify our team, and we will arrange for replacement parts or repair.
Please note that our warranty is non-transferable and does not apply to resold products. The warranty only applies to normal use of the product; any damage caused by negligence, misuse, accident, abnormal use, modification, or commercial use is not covered by the warranty.
4. Custom Orders
We are dedicated to designing beautiful, modern furniture that complements various decor styles and tastes, using the highest quality materials and fabrics. Therefore, we offer product customization or additional color options.
If you have any questions about colors, styles, or finishes, please feel free to contact us at info@flexcomforts.com. We are happy to help.
5. Damage After Delivery
Our manufacturer's warranty covers defects in materials and workmanship. We understand that accidents happen, and although household damage is not covered by our warranty, we are happy to offer advice on cleaning, maintenance, and repair whenever possible.
For more details, please feel free to contact us at info@flexcomforts.com.