Shipping policy
Help Center
I. Delivery Scope
1. We currently only provide delivery services to Hong Kong. Delivery to other countries or regions is not yet available.
ABCD Zone Weekday/Weekend Address Range:
A Zone: North District, Yuen Long District, Tai Po District, Tuen Mun District, Tsuen Wan District, Kwai Tsing District, Sha Tin District
B Zone: Sham Shui Po District, Wong Tai Sin District, Kwun Tong District, Kowloon City District, Yau Tsim Mong District, Sai Kung District
C Zone: Eastern District, Southern District, Wan Chai District, Central and Western District, Central Pier, Western District Wilmer Street Pier
D Zone: Tung Chung, Mui Wo
ABCD Zone Weekday/Weekend Charges:
Free delivery, service area (excluding outlying islands)
E Zone Weekday/Weekend Address Range:
E Zone: Discovery Bay
Service area (excluding outlying islands)
E Zone Weekday/Weekend Charges:
Free delivery, service area (excluding outlying islands)
II. Processing and Shipping Time
1. Orders are usually processed within 1-2 working days after confirmation, subject to inventory availability and customization requirements.
2. After shipping, we will send a tracking number via email, allowing you to track the order status at any time.
III. Shipping Method and Time
1. We cooperate with multiple logistics companies to ensure your sofa bed is delivered safely and quickly.
2. Standard shipping time is usually 5-10 working days, depending on your geographical location.
3. Please note that delivery times are estimates and may be subject to delays due to weather, holidays, or other unforeseen circumstances.
IV. Scheduled Delivery
We offer scheduled delivery services. If you need to receive your order within a specific timeframe, please indicate it when placing your order or contact us via email. Scheduled delivery may incur additional charges.
V. Delivery Notification
1. After your order is shipped, you will receive an email containing a tracking number, allowing you to track the delivery progress at any time.
2. Generally, the logistics company will contact you the day before delivery to confirm the delivery time.
VI. Signature Requirements
We recommend that you personally sign for the delivery to ensure that the sofa bed is not damaged during transit. If a signature confirmation is required, please indicate it when placing your order or contact us.
VII. Packaging and Safety
All products are professionally packaged to ensure they are not damaged during transit. If you find any damage to the packaging or the product, please take photos and contact our customer service team immediately.
VIII. Shipping Insurance
All orders include shipping insurance to protect your purchase. If the product is damaged during transit, we will be responsible for replacement or repair to ensure you receive a product in perfect condition.
IX. Receiving Incorrect Item
If the item received does not match your order, please contact our customer service team via email within 24 hours. We will arrange for the correct item to be shipped as soon as possible and handle the return of the incorrect item.
X. Damage Resolution
If you find any damage after receiving the product, please take photos and send them to customer service email info@flexcomforts.com within 24 hours. We will provide replacement or repair services depending on the situation.
XI. Expedited Delivery
If you have special time requirements for expedited delivery, please indicate it when placing your order or contact our customer service team via email info@flexcomforts.com; additional charges may apply.
XII. Return Packaging
If you need to return an item, please keep the original packaging as much as possible to ensure the product is not damaged during return shipping. If there is no original packaging, you will need to provide suitable packaging yourself.
XIV. Special Circumstances
If you are moving or have specific delivery date requirements, please indicate it when placing your order or contact us via email at info@flexcomforts.com, and we will do our best to accommodate your arrangements.