shopping guide
Quickly master the features and purchasing tips of Flexcomforts furniture!
Order and payment
You can cancel your order by contacting us via email within 24 hours of placing your order and receive a full refund. If you cancel your order after 24 hours, you may be charged a 10% restocking fee, up to a maximum of HK$1,400. If the order has been shipped, it cannot be canceled but you may return the product in accordance with our returns policy after receiving it.
When your order is shipped from the warehouse, we will provide you with a tracking number via email so that you can check the latest shipping information from the warehouse to your home at any time. If you have any questions, please feel free to contact us!
If you need to change your order, please contact us via email within 24 hours after placing your order. If a change is requested after more than 24 hours, a restocking fee may be charged and the order's estimated arrival date may change.
We accept major credit cards, PayPal, and installment options available.
Answer: Absolutely safe. Your credit card information will be protected through the same 256-bit encryption technology and physical security measures used by banks to ensure the safety of your payment.
Transportation and Distribution
Orders usually arrive within 7-14 working days. Specific shipping time may vary by region, we will provide a tracking number after shipment so you can track the status of your order.
Yes, we offer free shipping, except for a small number of products.
Once your order is shipped, we will provide you with a tracking number via email so you can check the status of your shipment.
Please ensure an adult is present to receive and inspect the shipment. If any damage is found, please reject the item immediately and contact us. If you find problems after delivery, please contact us within 24 hours.
We are currently unable to offer expedited shipping, orders will be shipped as soon as they are available. If you have special delivery needs, please contact us via email and we will try our best to assist.
product assembly
Our products are designed to be simple and easy to assemble, and in most cases you can complete it in just 15 minutes. We will provide the required tools and detailed assembly instructions, so you don't need to prepare additional tools.
Yes, our partners provide assembly services, including moving the furniture into the room, assembling and furnishing it. However, this service comes at an additional cost.
Returns and Warranty
You can apply for a return within 30 days of receiving your order. Returns must keep the product in "near new" condition and use the original packaging. We will charge a return shipping fee equal to 10% of the product price.
We recommend keeping the packaging until you are sure the furniture is suitable for you. If the original packaging is no longer available, you can still return the item, but you will need to provide your own return packaging.
The sofa cover, foam liner, and tabletop have a 1-year limited warranty, and the frame has a 3-year limited warranty. The warranty covers manufacturing defects but does not cover normal wear and tear or damage caused by improper use.
Please keep your purchase invoice and contact us immediately if you discover a problem. We may need photos of the affected area for evaluation.
Please contact our team today by sending us an email.
Each piece of furniture we design is perfectly sized and can be easily moved before assembly. You can find specific product and package size drawings on the product page under (Dimensions and Details). There are also detailed size charts for your reference. If you have any other size or space measurement questions, please feel free to contact us and we will be happy to assist you.
Product care and product features
Clean your furniture regularly by gently wiping the surface with a clean microfiber cloth and avoiding the use of chemical cleaners. Avoid exposing furniture to direct sunlight or moisture to extend product life.
For minor scratches, use a furniture repair pen or polish. For stains, wipe gently with a clean cloth immediately and avoid using harsh materials or chemicals.
Our sofa bed has a stable design and can bear a load of approximately 300 kg. The specific load-bearing capacity will vary depending on the product model, please refer to the product page for details.
Our sofa chairs and tables use high-quality solid wood and high-density foam to ensure comfort and durability.